CASE TWO: GRAVESON DC

Chest pain and trouble breathing Patient’s wife urged him to consider going to urgent care, which would be an out-of-pocket expense Blood sugar spike on at-home glucometer Full work-up and found to be in thyrotoxic crisis Rushed to hospital by ambulance Vomiting with difficulty breathing On mechanical ventilation in ICU for 3 days Discharged from the hospital after another 8 days Got a referral to an endocrinologist to receive definitive diagnosis Waited for 2 months for an appointment and was then diagnosed with Graveson’s disease Received bills amounting to $34,000 for the care received during acute episode Spent numerous hours speaking with many administrators and patient advocates to get bills reduced to $29,000 Maxed out 2 credit cards and personal savings to cover a quarter of total care expenses Started a 6-year payment plan to cover remainder of charges while working multiple jobs Enrolled into Medicaid health insurance plan Helping other musicians and artists learn about health insurance options No able to adhere to insulin regimen for type 1 diabetes mellitus management and thyroid medication

Graveson DC is a 30-year-old male who was practicing with his band in the Big Easy, just going about his typical Sunday routine. Towards the end of their set, he noticed a funny feeling in his chest and was having trouble breathing. He figured he might have just exhausted himself at practice and didn’t think much of it. Later that night, however, he noticed his blood sugar was  ridiculously high which was unusual for him since he’s regimented about taking his insulin, having lived with Type 1 diabetes mellitus since he was 9. It wasn’t long until he was so sick that he was vomiting and now really struggling to breathe, barely able to take in even shallow breaths.

His wife had been trying to convince him to go to an urgent care to get checked out, but he wasn’t convinced he should, partly held back because they didn’t have great health insurance. As working artists, they couldn’t afford plans that would affordably allow for regular check-ups, specialist care, and urgent care visits. But, now he had no choice but to go to the ER in an ambulance in an intensely panicked hurry. He was suddenly worried that he was having a heart attack, and everything else became a blur.

Graveson spent 3 days in the ICU, mechanically ventilated and hooked up to monitors and lines. When he finally could breathe on his own and start eating again, things started to come back into focus. In discussions with his care team, he realized just how lucky he was to be alive given that he had just experienced a thyrotoxic crisis. He didn’t fit the average profile of someone who would be likely to go through this type of medical emergency, being that he considered himself healthy overall in his early 30s. And, apart from his childhood diagnosis of diabetes, he had never really been sick.

Soon after leaving the hospital, he decided even if it meant taking out more credit card debt, he was going to see a specialist. The endocrinologist was quickly able to diagnose him with Graveson Disease, an autoimmune condition that leads to an overproductive thyroid gland. After the official diagnosis, many things started to fall into place and make sense: why he’d been losing so much weight over the past couple years despite not really trying, how he could never get cool (which, to be fair, was easy to brush off in South Louisiana), the constant hunger pangs, and difficulty falling asleep. Over the past few months, he’d been restless and anxious, feelings that were spilling over into his marriage and personal relationships. Even his psychosocial health had been greatly impacted by this condition.

The diagnosis had a profound impact on every layer of Graveson’s life, especially because it put him into crushing debt. His health insurance plan didn’t cover much, and he was now having to make numerous trips to multiple specialists and to get even more labs drawn regularly. There was a new layer of stress added to everything, and he was genuinely concerned about whether he would be in a position in the future to take care of himself. What if he one day got hit with a cancer diagnosis – what would happen then?

He ended up receiving bills from the ambulance, emergency room, two different sets of emergency physicians, among other hospital expenses. It all amounted to a staggering $34,000. Even after many hours spent on the phone with multiple administrators and patient advocates, the lowest he was able to reduce his debt to was $29,000. He was surprised by how much misinformation he was given and that there was so much ambiguity tied up in the process. He felt like 20 minutes of helpful conversation would be set back by 1 hour of wasted time with an unhelpful administrator. This didn’t even cover his outpatient follow-up endocrinology appointments, additional tests since the diagnosis, and new medications. Because he couldn’t afford to pay all the bills at once, he ended up on a payment plan with very low monthly payments.

It took him 6 years to get out of the hole his thyroid crisis had dug him into, but today he is grateful that he could get onto a Medicaid plan with the expansion of Medicaid in his state and that he’s built up a great relationship with the same endocrinologist who diagnosed him and who also manages his diabetes now. He used to have to ration his insulin or skip meals to afford some of his medications. But, over the last several years between making steady income being self-employed and being on Medicaid, he’s been able to breathe a little easier.

Nonetheless, the event did erode his trust in the medical system. He doesn’t blame the frontline workers or any one person in the system but wonders what it will take to reduce costs and make health attainable for his nieces and others in the next generation. He still jams with his band and now spends some of his free time educating other artists about their options for health care and health insurance.

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This case was written by Shivani Jain (LSUHSC-NO SOM). We thank the patient whose story has been adapted and portrayed as the case of Graveson DC. We share these details with their permission.

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